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Terms & Conditions

Please read these Terms & Conditions carefully before using our services or completing your reservation with PalacioCar.

1. Introduction

By accessing or using the PalacioCar website and services, or by placing a reservation through our platform, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any reservation.

 

2. Reservation Policy

  • Any reservation made through the website is considered a reservation request only and does not constitute a final confirmation.
  • Final confirmation is subject to vehicle availability and will be sent via email or WhatsApp.
  • PalacioCar reserves the right to accept or refuse any reservation without obligation to provide justification.

 

3. Vehicle Pickup Requirements

To collect the vehicle, the driver must present:

  • A valid passport
  • A valid driving license
  • A national ID or bank card if required

The minimum driver age is 21 years, and this may vary depending on the vehicle category.

The vehicle is delivered in good condition and must be returned in the same condition.

 

4. Payment Terms

We offer several payment options:

  • Full payment
  • Partial payment (20% or 50% deposit)
  • Cash payment upon vehicle delivery (when available)

Deposits are non-refundable in case of late cancellation or no-show.

 

5. Insurance & Liability

  • All vehicles are insured in accordance with applicable regulations.
  • Any damage not covered by insurance or resulting from misuse or negligence shall be fully borne by the customer.
  • The customer is responsible for all traffic violations, fines, and penalties incurred during the rental period.

 

6. Cancellation & Modification

Reservations may be modified or canceled prior to the pickup date, subject to the following:

  • Late cancellations may result in forfeiture of the deposit.
  • Failure to show up at the agreed pickup time will be considered a no-show, with no refund.

7. Vehicle Use Restrictions

The following are strictly prohibited:

  • Use of the vehicle for illegal activities
  • Subleasing or lending the vehicle to a third party without authorization
  • Driving under the influence of alcohol or drugs
  • Taking the vehicle outside Morocco without written permission

 

8. Late Return

Any delay in returning the vehicle may result in:

  • Additional charges
  • Billing of an extra rental day, depending on the delay duration

 

9. Personal Data Protection

PalacioCar is committed to protecting customers’ personal data. Information collected will not be shared with third parties except when legally required.

 

10. Amendments to Terms

PalacioCar reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page and take effect immediately.

 

11. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Morocco, and any disputes shall fall under the exclusive jurisdiction of Moroccan courts.