Login

Terms & Conditions

Please read these Terms & Conditions carefully before using our services or completing your reservation with PalacioCar.

1. Introduction

By accessing or using the PalacioCar website and services, or by placing a reservation through our platform, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any reservation.

 

2. Reservation Policy

  • Any reservation made through the website is considered a reservation request only and does not constitute a final confirmation.
  • Final confirmation is subject to vehicle availability and will be sent via email or WhatsApp.
  • PalacioCar reserves the right to accept or refuse any reservation without obligation to provide justification.

 

3. Vehicle Pickup Requirements

To collect the vehicle, the driver must present:

  • A valid passport
  • A valid driving license
  • A national ID or bank card if required

The minimum driver age is 21 years, and this may vary depending on the vehicle category.

The vehicle is delivered in good condition and must be returned in the same condition.

 

4. Payment Terms

We offer several payment options:

  • Full payment
  • Partial payment (20% or 50% deposit)
  • Cash payment upon vehicle delivery (when available)

Deposits are non-refundable in case of late cancellation or no-show.

 

5. Insurance & Liability

  • All vehicles are insured in accordance with applicable regulations.
  • Any damage not covered by insurance or resulting from misuse or negligence shall be fully borne by the customer.
  • The customer is responsible for all traffic violations, fines, and penalties incurred during the rental period.

 

6. Cancellation & Modification

Reservations may be modified or canceled prior to the pickup date, subject to the following:

  • Late cancellations may result in forfeiture of the deposit.
  • Failure to show up at the agreed pickup time will be considered a no-show, with no refund.

7. Vehicle Use Restrictions

The following are strictly prohibited:

  • Use of the vehicle for illegal activities
  • Subleasing or lending the vehicle to a third party without authorization
  • Driving under the influence of alcohol or drugs
  • Taking the vehicle outside Morocco without written permission

 

8. Late Return

Any delay in returning the vehicle may result in:

  • Additional charges
  • Billing of an extra rental day, depending on the delay duration

 

9. Personal Data Protection

PalacioCar is committed to protecting customers’ personal data. Information collected will not be shared with third parties except when legally required.

 

10. Amendments to Terms

PalacioCar reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page and take effect immediately.

 

11. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Morocco, and any disputes shall fall under the exclusive jurisdiction of Moroccan courts.

Important Information

Franchise

An incident deductible is AUD 3000.00 including tax.
Car Theft Franchise is AUD 3000.00 including tax.

Collateral at the front desk

A car rental company is required to provide a deposit of AUD 3000.00 upon receipt of the car. The mortgage will be returned after the end of the lease, if all conditions are fulfilled.

Mileage / Kilometers

Your rental includes an unlimited number of free miles.

Age requirements

The minimum rental age for this car is 18 years.

Getting a car

Passport or ID is required.
An international driver’s license is required if the national driver’s license is not printed in English.

Payment methods

The primary driver must have a credit card in his / her name when picking up the car. The card must have sufficient funds available to cover the amount of the deductible / down payment (which will be blocked on the card during the rental).

Cash and debit cards are not accepted.

Insurance

Basic Insurance (Free):
  • Renter pays full damage costs.
  • In accidents: 50% paid by renter, 50% by other party
Full Insurance (10€/day)
  • If renter is not at fault: pays nothing.
  • If at fault: pays only 5% of damage cost.
  • Total loss: renter pays only 5% of car’s value.
Insurance Conditions
  • Police report is required.
  • Not covered: tires, rims, underbody, interior, radio.
  • Negligence or rule violations void insurance.

Mileage Policy

Allowed Mileage

  • The number of kilometers included in the rental is specified in the contract, depending on the package agreed upon by both parties (e.g., 200 km/day or unlimited mileage).

  • If the rental is based on limited mileage, the renter must not exceed the agreed distance.

Excess Mileage

  • In the event of exceeding the allowed mileage, an additional charge will apply for every extra kilometer, according to the company’s rate (e.g., 1.5 MAD/km).

  • The mileage is calculated based on the odometer reading at the beginning and end of the rental period.

Odometer Tampering

  • Any tampering with or disabling of the odometer is strictly prohibited.

  • If such manipulation is discovered, the contract will be considered void, and the renter will be held financially liable. Legal action may also be taken.

Fuel Policy

Fuel Level at Pickup

  • The vehicle is delivered with a certain fuel level, as indicated in the rental agreement (typically “same to same” or “full to full”).

  • The renter agrees to return the vehicle with the same fuel level as received.

Refueling Charges

  • If the vehicle is returned with less fuel than required, the renter will be charged:

    • Fuel cost at 10 MAD per liter, plus

    • A refueling service fee of 200 MAD (all taxes included).

  • The missing amount of fuel will be calculated based on the difference between the starting and return levels.

Wrong Fuel Type

  • If the renter refuels the vehicle with the incorrect fuel type, they will be held responsible for:

    • All repair costs resulting from the misuse, and

    • A minimum charge of 2500 MAD, deductible from the security deposit.