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Privacy Policy

Your privacy is important to us. This policy explains how PalacioCar collects, uses, and protects your personal information.

 1. Introduction

At PalacioCar, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

 

2. Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone / WhatsApp number
  • Passport and driving license details (for rental purposes)
  • Reservation details
  • Payment-related information (excluding sensitive card data)
  •  

3. How We Use Your Information

  • Your information is used to:
  • Process and manage reservations
  • Confirm bookings and communicate with you
  • Verify identity and eligibility to rent
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements

 

4. Data Sharing

PalacioCar does not sell or rent your personal data to third parties.

Information may only be shared when:

Required by law or authorities

Necessary for insurance or legal purposes

 

5. Data Protection

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Cookies

Our website may use cookies to:

  • Enhance website functionality
  • Analyze traffic and improve performance
  • You can manage or disable cookies through your browser settings.

 

7. Data Retention

Personal data is retained only for the period necessary to fulfill rental, legal, and administrative obligations.

 

8. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to certain data processing activities
  • Requests can be made by contacting us directly.

 

9. Policy Updates

PalacioCar reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.

 

10. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us via our website or official communication channels.

Important Information

Franchise

An incident deductible is AUD 3000.00 including tax.
Car Theft Franchise is AUD 3000.00 including tax.

Collateral at the front desk

A car rental company is required to provide a deposit of AUD 3000.00 upon receipt of the car. The mortgage will be returned after the end of the lease, if all conditions are fulfilled.

Mileage / Kilometers

Your rental includes an unlimited number of free miles.

Age requirements

The minimum rental age for this car is 18 years.

Getting a car

Passport or ID is required.
An international driver’s license is required if the national driver’s license is not printed in English.

Payment methods

The primary driver must have a credit card in his / her name when picking up the car. The card must have sufficient funds available to cover the amount of the deductible / down payment (which will be blocked on the card during the rental).

Cash and debit cards are not accepted.

Insurance

Basic Insurance (Free):
  • Renter pays full damage costs.
  • In accidents: 50% paid by renter, 50% by other party
Full Insurance (10€/day)
  • If renter is not at fault: pays nothing.
  • If at fault: pays only 5% of damage cost.
  • Total loss: renter pays only 5% of car’s value.
Insurance Conditions
  • Police report is required.
  • Not covered: tires, rims, underbody, interior, radio.
  • Negligence or rule violations void insurance.

Mileage Policy

Allowed Mileage

  • The number of kilometers included in the rental is specified in the contract, depending on the package agreed upon by both parties (e.g., 200 km/day or unlimited mileage).

  • If the rental is based on limited mileage, the renter must not exceed the agreed distance.

Excess Mileage

  • In the event of exceeding the allowed mileage, an additional charge will apply for every extra kilometer, according to the company’s rate (e.g., 1.5 MAD/km).

  • The mileage is calculated based on the odometer reading at the beginning and end of the rental period.

Odometer Tampering

  • Any tampering with or disabling of the odometer is strictly prohibited.

  • If such manipulation is discovered, the contract will be considered void, and the renter will be held financially liable. Legal action may also be taken.

Fuel Policy

Fuel Level at Pickup

  • The vehicle is delivered with a certain fuel level, as indicated in the rental agreement (typically “same to same” or “full to full”).

  • The renter agrees to return the vehicle with the same fuel level as received.

Refueling Charges

  • If the vehicle is returned with less fuel than required, the renter will be charged:

    • Fuel cost at 10 MAD per liter, plus

    • A refueling service fee of 200 MAD (all taxes included).

  • The missing amount of fuel will be calculated based on the difference between the starting and return levels.

Wrong Fuel Type

  • If the renter refuels the vehicle with the incorrect fuel type, they will be held responsible for:

    • All repair costs resulting from the misuse, and

    • A minimum charge of 2500 MAD, deductible from the security deposit.